Customer Service.

We have a passion for customer service and for this, we need the best people. Our selection system rejects hundreds of potential Franchisees per year. We look for people with high standards who take pride in their work.

Our Franchisees decide exactly what services they want to offer, in which areas and on which days. We never give Franchisees work they do not want. So when we page out a lead, we expect it to be followed up promptly. We expect our Franchisees to turn up on time, wearing a full uniform, and to at least satisfy the customer. Ideally, we aim to amaze them with the quality of our service.

Complaints are carefully monitored, and Jim posts his Email address on the public website so that unhappy customers can contact him directly.

What our customers say.

I am writing to let you know how pleased I am with the concreting & retaining wall that you constructed at my home. I was very impressed with you from our first meeting in that you listened and took the time to understand what I wanted. The suggestions, helpful advise and expertise you offered was appreciated and invaluable. Although there was a delay, it was not your fault, but due to the usual, and to be expected, problems regarding weather and the unforeseeable problem of a key tradesman in hospital due to a knee operation. Once you were on site the job was completed very quickly and efficiently. Your staff were at all times courteous and friendly to me and I greatly appreciated that the site was left clean and tidy. My friends and family have been most impressed with the standard of the finished job. I am more than happy to recommend you to any one considering a similar project and I would certainly use you again. The standard of your work and the way you conduct your business is a credit to you. Keep up the good work.

ony and I would like to thank you for the extremely professional way in which your company quoted and installed our driveway. From several quotes, your company was the only one where the representative fully discussed every aspect in detail and provided a written quote. We were also able to negotiate a time frame in which to have the job completed according to our wishes. We were particularly impressed with your ‘can do’ attitude. Tony and I had to finish installing some stormwater across the front of the drive before the paving could be started; as Tony travels a lot with his work I was still in the process of finishing this off when the tradesman called me at work and asked if he could start a bit earlier. At this stage I still had to buy a 90 degree angle and finish the installation that night but your tradesman offered to finish this work for me and even provided the extra piece of pipe necessary! So, congratulations and keep up the good work

On behalf of my wife and I, I would like to express my gratitude for the paving work recently completed by your company at our home. From the time of our first enquiry, through the quoting process and the completion of the paving work we have nothing but praise for the efficiency, quality of work and the pleasant & helpful manner of your entire team. I apologise for not knowing the names of all the workmen involved in the job. The sales consultant, who quoted and supervised the job was extremely good, in not only coming up with the best price on the job by far, but also giving much appreciated suggestion on what needed to be done, stable paving patterns for the driveway considering the highly retractive soil and slope, suggestions for the back patio area etc. We took his advice and are ecstatic with the end result. We would like to pass on our sincere thanks to all members of your team. They are a credit to your company. We have absolutely no hesitation in recommending your company to anyone. If you ever need a referral site, please pass on our details to any prospective customer that you need to. They can drive past and see the driveway at any time, and if we are home we would be pleased to show them the back patio as well. Again thanks to all involved.

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